In episode 188, Coffey talks with Amy Rosellini about the importance of emphasizing behavior change in workplace training.
They discuss the high cost and low effectiveness of current workplace training approaches; the importance of measuring behavior change rather than just knowledge transfer; the role of peer feedback in learning; how to engage resistant learners; strategies for packaging training to increase voluntary participation; and using the Knowledge Transfer Measurement Model (KTMM) for measuring training effectiveness and sustained behavioral change.
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Amy Rosellini
Dr. Amy Rosellini is a distinguished Human Resources consultant specializing in organizational learning and human capital strategy. Since 2013, Amy has led RLT Impact, a consulting firm offering fractional CHRO and learning services. With over two decades of experience spanning diverse industries including manufacturing, retail, construction, real estate, and financial services, Amy excels in designing impactful knowledge management strategies to enhance corporate learning. Amy also chairs a CEO Advisory group in the Dallas-Fort Worth metroplex, convening monthly to tackle pressing business challenges. She is deeply involved in facilitating strategic planning, executive coaching, and leadership development initiatives nationwide, fostering robust talent planning and bolstering employee engagement. Educationally, Amy holds a Bachelor of Science from Texas A&M University, a Master’s degree from the University of North Texas, and completed her Ph.D. in Information Science from UNT in 2020. She remains actively engaged with the academic community, serving as adjunct faculty at the University of North Texas G. Brint Ryan College of Business, SMU Cox School of Business, and University of Dallas Satish & Yasmin Gupta College of Business. Amy’s current research endeavors focus on augmented reality in corporate learning and addressing learning disparities in early childhood education. A published author, Amy’s research has been featured in numerous refereed articles and books. She is a sought-after keynote speaker at conferences nationwide, delivering compelling talks on learning methodologies, improvisation for business, and innovative human capital strategies.
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