In episode 216, Coffey talks with Carolyn Troyan about overcoming challenges in delivering effective feedback. They discuss why managers struggle with feedback and difficult conversations. They also cover building trust before challenging feedback becomes necessary and explore cultural differences in feedback acceptance across organizations and countries. Additionally, they explain why the “feedback sandwich” approach is often ineffective, when to be specific versus asking open-ended questions, and how to manage employee emotional responses using the SARA model. Finally, they address resistance, performance improvement barriers, and knowing where to draw the line between performance counseling and trying to solve employees’ personal issues.

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About Carolyn Troyan

Carolyn Troyan currently is the President & CEO of Leadership 360. Leadership 360 is aHuman Resources consulting and leadership coaching firm. Carolyn provides coaching to leaders at all levels to accelerate their learning and take a holistic view on their development. Trained in the Hudson Institute’s leadership coaching model, Carolyn works with leaders to design a 3 to 6 month coaching program that results in a comprehensive plan to accelerate their development. Carolyn has over 20 years of HR leadership and coaching experience spanning industries as diverse as technology, healthcare, renewable energy, manufacturing, and interactive entertainment. Carolyn held global HR executive roles at Electronic Arts, TIBCO Software, Siebel Systems, and was a strategic rewards consultant at Mercer Consulting. Carolyn can quickly understand your leaders’ strengths and challenges, help them move to insights and partner with them to develop successful strategies in order to thrive and deliver results.

Carolyn holds a B.A. in Psychology and Political Science from Miami University and an MBA in Corporate Strategy from the University of Michigan. In addition to running Leadership 360, Carolyn is an advocate for diversity in leadership, regularly contributing to thought leadership in the field and volunteering her time to mentor and support emerging leaders from underrepresented backgrounds.