In episode 47, Coffey talks with Liz Kislik about leadership and the interpersonal aspects of conflict.
They discuss how leaders can identify situations of conflict, moderate and manage them; the importance of context to understand the nature of a confrontation; what happens when a high performing employee shows patterns of conflicting behavior and how it affects culture and team dynamics; helpful techniques to deal with structural issues; and self-awareness and self-regulation as skills to reframe situations of conflict.
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Liz Kislik, Harvard Business Review and Forbes contributor, has over 30 years of experience specializing in developing high performing leaders and workforces.
As a management consultant and executive coach, Liz Kislik has helped family-run businesses, national nonprofits, and Fortune 500 companies like American Express, Girl Scouts, Staples, Janssen Pharmaceuticals, and Highlights for Children solve their thorniest problems.
In her TEDx Talk, “Why There’s So Much Conflict at Work and What You Can Do to Fix It” Liz shows how diagnosing root structural issues can resolve current problems and help organizations thrive for the long-term.
You can listen her TEDx Talk here: https://www.youtube.com/watch?v=2l-AOBz69KU