In episode 49, Coffey talks with Joe Folkman about the factors affecting workplace trust.

They discuss Joe’s background as a psychometrician (psychologist who uses data to predict outcomes) who studies leadership; and the correlation between trust and leadership effectiveness; how expertise, consistency, and relationships affect trust; why leaders should be asking for feedback; six competencies leaders need to build and repair trust; and the surprising increase in trust during the pandemic.

Mike referenced the Edelman Trust Index. You can find it here:

Joe Folkman’s new book, The Trifecta of Trust: The Proven Formula for Building and Restoring Trust, is available at:

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Joe Folkman

Joe Folkman

 Joe Folkman is a globally renowned psychometrician, writer, and speaker on leadership, feedback, and individual and organizational change. He designs unique surveys and assessments utilizing a database comprised of over a million assessments on over 100,000+ leaders. His clients include several Fortune100 firms, and the diversity of industries and business models has provided him with a powerful learning opportunity and an exceptional research base.

He is the recipient of ATD’s 2021 Distinguished Contribution to Talent Development Award and is the best-selling author eleven books on leadership and feedback. Joe’s writings and research have been featured frequently in several publications, including The Harvard Business Review, Forbes, The New York Times, The Wall Street Journal’s National Business Employment Weekly, Training and Development Magazine, and Talent Quarterly


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