In episode 54, Coffey talks with Lauren Pearce about the unique world of hospitality talent management.

They discuss post-pandemic people management in the hospitality industry; how operations, recruitment, and retention were affected by COVID; how a shift in management style helped create a better work environment; training strategies that have improved attraction and development of talent; successfully involving managers and leaders in the recruiting process; and why leaders can benefit from being part of their local SHRM chapters.

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This episode is pre-approved for .5 hour HR (General) recertification credit for HRCI-certified professionals and .5 professional development credit for SHRM-certified professionals. Slide down the page to claim your recertification credits!

Lauren Pearce

Lauren is a 2011 graduate of Texas A&M University’s Human Resource Development program with over ten years of HR experience in various industries ranging from non-profits to manufacturing.

She has earned her PHR, SHRM-CP, and is the Past President of Brazos Valley SHRM. Currently, Lauren serves on the Executive Committee as the Director of HR at the Texas A&M Hotel and Conference Center.

Lauren and her husband, Jeff, have a firecracker 16-month old girl, Kaci, and two mischievous dogs that contribute to the constant chaos they are blessed to call home.

When not spending time with family or work, Lauren enjoys volunteering with wildlife rehabilitation, an ironic connection to her chosen professional field!